Overview
Here at BCV Spares we want you to be confident that the part you have bought is the one you need for your vehicle and that if there is any problem at all you feel safe in the knowledge that you will get a full refund. Our business is built on trust – mistakes do happen, cross references sometimes let you down and occasionally the part you thought you needed just won’t fit.
Our refund and returns policy lasts 30 days. All we ask is that to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rob@robsly.com.
Shipping returns
To return your product, you should mail your product to:
Hardwick House, Bredon’s Hardwick, Tewkesbury, UK, GL20 7ED.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at rob@robsly.com for questions related to refunds and returns.